Privacy Policy and Protection of Private Life

We invite you to read this document carefully (hereinafter, the "Privacy Policy" or the "Confidentiality Rules").

1-Preamble and application champion 

The company is committed to maintaining the confidentiality of your personal information and attaches great importance to protecting the privacy of the users of its services. 

The Privacy Policy aims to define the rules applicable to the collection and processing of your personal information (hereinafter a "Personal Data (s)") by our site.

Our Privacy Policy details the Personal Data we collect and process via our site, the reasons for the processing of your Personal Data, the way we use it and the features offered to enable you to access and update your Personal Data.

Our Privacy Policy does not apply to services offered by third-party companies, operating ETANCO partner websites or other websites accessible through our services. We are not responsible for how these sites use your Personal Data.

2-Acceptance and update of our Privacy Policy

By ticking the box "I have read and I accept the Privacy Policy of the site", you (as User) confirm to have read and accept without restriction or reserve these. If you disagree with any of its terms, you are free not to use or no longer use our services (if the terms of the Policy change).

Our Privacy Policy may change, with the understanding that any reduction in your rights may not be enforced without your consent. Also, we will publish the new versions of the Privacy Policy on the website and we will alert you by means of an email offering you the possibility to consult them.

In general, the Privacy Policy is always easily accessible via the various pages of the site.

3-Compliance with applicable regulations

 The processing of the Personal Data of Users registered on the site is notably subject to the European Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of these data (called "GDPR") and the law n ° 78-17 of January 6, 1978 relating to data, files and freedoms, modified (known as "Data Protection Act") (hereinafter the "Regulation ").

 For the purposes of this Charter, the following terms have the meaning given to them in the GDPR: "personal data", "processing", "data controller", "processor", "data subject" etc. As such, a personal data is defined as any information relating to a natural person that can be identified, directly or indirectly, such as names, first name, email and postal address, phone number, username, password, etc… (hereinafter a "Personal Data").

The "controller", as defined by the said Regulations, of the Personal Data of Users of the website is the Etanco Company. In this capacity, we undertake to respect the obligations incumbent on us stemming from the Regulations. To do this, we have appointed a Data Protection Officer ("DPO") and we maintain a register of processing activities listing the required information.

4- Categories of Personal Data collected and processed via the website

a) Personal data that you communicate to Etanco

We collect Personal Data from Internet users who want to know more about our activities (via the contact form).

 The registration on the website can be carried out via a registration form including in addition a section relating to the possibility for Etanco or an entity of the Etanco group to use your Personal Data for marketing or commercial purposes (ex sending newsletters, targeted news on our products or customer questionnaires).

The access and the use of the site involves the collection and processing of your Personal Data, including, but not limited to, surname, first name, landline and mobile number, fax number, e-mail and postal addresses, word password, etc. Some information is required (followed by an asterisk) and some optional as indicated in the form.

Finally, we do not collect Sensitive Personal Data in the sense of the GDPR

b) Navigation's information we collect while using our website

During your visits to the website, information about your browsing may be stored in "Cookies" files installed on your device, subject to the choices you have expressed about cookies and that you can modify at any time.

To learn more, we invite you to read our Cookie Policy.

Conditions of use of Personal Data

a) Purposes of the collection and processing of your Personal Data

Personal Data of Users are collected and processed for specific, explicit and legitimate purposes, and are not further processed in a way that is incompatible with these purposes. These are the purposes: 

  • Provide and manage our services, namely manage your registration and your account;
  • Communicate with Users and improve the quality of our services, namely answering your questions, informing you of our corporate, marketing and promotional news; customize our services according to your preferences;
  • Fight against online fraud, namely payment fraud, digital identity theft, etc. ;
  • Resolve any potential dispute or resolve any problem in the use of our services.

Any use of Personal Data for any purpose other than those set forth above in our Privacy Policy will require your express prior agreement. Etanco agrees not to access or use your Personal Data for purposes other than those necessary for the performance of its services.

b) Retention period of your Personal Data

We undertake to keep your Personal Data only for the period strictly necessary for processing for the above purposes, and in any event within the limits imposed by the applicable regulations and legislation.

As such, we are committed to keeping the time of transactions, deliveries, use of the service and Etanco personal account, for example. Also, depending on the type of Personal Data, the shelf life may vary from a few days to several years.

In any case, we undertake to erase your Personal Data from our databases after these different durations.

However, we may retain certain information for a period subsequent to the closing of your personal account in order to:

  • Meet our legal obligations (eg accounting and tax) and statutory limitation periods;
  • Respond to possible requests for communication from authorized third parties (tax administration, police service, etc.);
  • Prevent possible illegal behavior after the deletion of your personal account (reuse of your old account by a third party).

In this case, your data will be deactivated and will no longer be available online.

6-Confidentiality and Information Sharing

a) Internal exchanges

Etanco ensures that its employees authorized to process the Personal Data are subject to an obligation of confidentiality and receive appropriate training regarding the protection of Personal Data.

b) Absence of transfer to third party

Your Personal Data will in no case be assigned, sold to third parties without your prior express consent.

c) Communication for external treatment needs

Your information and Personal Data may, where appropriate, be transmitted to third parties involved in the provision of our services (technical and hosting providers, customer follow-up and satisfaction surveys, management of security incidents or fraudulent activity, etc.). ).

Etanco undertakes to release your information and Personal Data only to authorized and trusted service providers, who process them on our behalf, according to our instructions and in accordance with these Confidentiality Rules and in compliance with any other appropriate measure Security and confidentiality.

1-communication for legal reasons

In addition, your information and Personal Data may be disclosed to a third party if the Etanco Company is obliged by law, a regulatory provision, or a court order, or if such disclosure is made necessary for the purposes of an investigation, injunction or legal process, on the national territory or abroad.

Similarly, we may share your information and Personal Data with companies, boards or third parties in order to: 

  • To enforce the Privacy Policy and the General Conditions of Sale of the com website in force, including to note any possible breaches thereof;
  • To guard against any infringement of the rights, the property or the security of the company Etanco and its users, in application and in the respect of the law.

7-Security of Personal Data

a) Measures and guarantees provided by Etanco

We provide a standard level of security to protect your Personal Data from unauthorized access and disclosure, alteration, damage, accidental loss or unlawful destruction, as well as from any other form of unlawful processing or disclosure to non-personally identifiable individuals authorized.

For that purpose, Etanco and its technical and hosting service providers have implemented appropriate measures (physical, technical and organizational) to ensure the integrity and confidentiality of your Personal Data.

However, we cannot assure that your communications and other Personal Data will never be intercepted or disclosed by a third party.

Finally, we inform you that your Personal Data is stored on servers located in France and in the European Union. Likewise, please note that we do not make any transfers outside the European Union of your Personal Data.

b) Access to the personal account

The login data (username and / or password) allowing you to connect to the site are strictly personal and confidential. For security reasons, you will not disclose your username or password to anyone.

You are solely responsible for any contractual or other consequences that may result from any unauthorized use of your login data by third parties and you indemnify Etanco against any such request. Etanco reserves the right to suspend your account in the event that we have reason to believe that your login details have been disseminated by you, stolen or used without your consent.

c) Violations of the protection of Personal Data

If Etanco becomes aware of an incident affecting your Personal Data, it undertakes to inform the authorized supervisory authority (the "CNIL") no later than 72 hours after its discovery. In the event of a violation of Personal Data that may create a high risk for your rights and freedoms, we undertake to inform the latter as soon as possible, and under the conditions and in the manner provided for by the Regulations.

8-Respect for the user's rights of the website

Any data subject whose Personal Data is processed by Etanco has the following rights: 

  • Right of access (eg verify the data concerning you that we keep and obtain a copy); 
  • Right to rectification (eg update or correct your data if they are incomplete or incorrect); 
  • Right to oppose at any time, the collection and processing of all or part of your data for purposes of commercial prospecting for example, including profiling to the extent that it is related to such prospecting. This right gives you the ability to change your notification preferences at any time; 
  • Right to limitation (eg in certain cases provided for by law, and if you question the processing of some of your data, you can claim that we limit its use during the management of our dispute); 
  • Right to portability (eg you have the right to retrieve your data or to request their transmission to third-party providers); 
  • Right to delete (eg you can claim the final deletion of your User Account via the extranet); 
  • Right not to be the subject of a decision based exclusively on automated processing, including profiling, producing legal effects concerning you or significantly affecting you in a similar way. 

You can exercise these rights at any time by sending us your requests, with proof of identity, to the addresses mentioned in section 9 below: 

If you exercise these rights, we strive to respond as soon as possible and in any case within the deadlines, i.e. 1 to 2 months depending on the case. 

To find out more about your rights or claim, you can get closer to the National Commission for Computing and Freedoms (called "CNIL") (website


For any question on this document, and in general about the collect and use of your personal data by Etanco company, don't hesitate to contact us

By e-mail : ;

  • Directly at this adress : 66 route de sartrouville – BP 49 - 78 231 LE PECQ Cedex